Contact Us


(07) 5529 9111 





Shop 5 (Organica),

1 Brygon Creek Dr,

Upper Coomera, QLD 4209


Online Enquiry

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How COVID will affect my psychology appointments

The COVID situation within QLD continues to change regularly. At the present time, both in-person and telehealth appointments are available. Telehealth includes phone and Zoom appointments. As we are considered a health service, face masks are still required, so please bring one along to your appointment.


Using telehealth for your psychology appointment

During mid-2020 the Federal Government put into place measures that allow people to continue to access Medicare rebated psychological care via telehealth. This has been a highly welcomed change, allowing all of us to adhere to the government’s recommendations on social distancing, while also allowing people to remain engaged with services that support their mental health and wellbeing. Although in-person appointments have now resumed some people may still prefer to attend via telehealth, which is still an option.


Other services are also supportive of telehealth and continue to fund appointments when telehealth is used, including Department of Veterans Affairs (DVA), Open Arms, NDIS, WorkCover, and CTP insurers. If you have been attending your appointments through any of these methods, you can still use your funding to access support via telehealth.


How do I get started with telehealth and is it as helpful?


Most clients have told us that videoconference (Zoom) and phone appointments are just as valuable and effective as in-person appointments. So much so, that many people have continued attending their appointments through telehealth, even when they've had the option of returning to the office. Telehealth is often more convenient, allowing you to have your appointment at home, without the needed to travel to and from the appointment. Research has demonstrated that telehealth is as effective as in-person or face-to-face consultations for a variety of mental health concerns. 


We understand that some people prefer in-person appointments and they find that telehealth just does not work for them. At the present time, in-person appointments are available.  


For more information you can always give us a call on 1300 848 072.