Contact Us


(07) 5529 9111 





Shop 5 (Organica),

1 Brygon Creek Dr,

Upper Coomera, QLD 4209


Online Enquiry

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How COVID will affect my psychology appointments

The COVID situation within QLD continues to change regularly. At the present time, the government and the Australian Psychological Society (APS) are urging everyone to minimise direct contact and to adopt telehealth options were possible, with the larger goal of keeping our community safe. 


As such, at the present time, we are only offering appointments via telehealth (as of August 2021).


Telehealth includes phone and Zoom appointments.


Using telehealth for your psychology appointment

We want to ensure that you can still access psychological care without interruption. During mid-2020 the Federal Government put into place measures that allow people to continue to access Medicare rebated psychological care via telehealth. This has been a highly welcomed change, allowing all of us to adhere to the government’s recommendations on social distancing, while also allowing people to remain engaged with services that support their mental health and wellbeing.


Other services are also supportive of telehealth and continue to fund appointments when telehealth is used, including Department of Veterans Affairs (DVA), Open Arms, NDIS, WorkCover, and CTP insurers. If you have been attending your appointments through any of these methods, you can still use your funding to access support via telehealth.


How do I get started with telehealth and is it as helpful?


Most clients have told us that videoconference (Zoom) and phone appointments are just as valuable and effective as in-person appointments. So much so, that many people have continued attending their appointments through telehealth, even when they've had the option of returning to the office. Telehealth is often more convenient, allowing you to have your appointment at home, without the needed to travel to and from the appointment. Research has demonstrated that telehealth is as effective as in-person or face-to-face consultations for a variety of mental health concerns. 


We understand that some people prefer in-person appointments and they find that telehealth just does not work for them. Where possible, outside of strict lockdowns, we will certain do what we can to arrange an in-person appointment for you. 


For more information you can always give us a call on 1300 848 072.