Contact Us


(07) 5529 9111 





Shop 5 (Organica),

1 Brygon Creek Dr,

Upper Coomera, QLD 4209


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Frequently Asked Questions


Below you will find the answers to many questions that people often have when engaging in psychotherapy.


If you have any further questions, please don't hesitate to get in touch by sending us an email or completing our online query form. 



How do I make an appointment?

You can make an appointment by giving us a call, sending us an email, or you can book online through the MHM Psychology website.


How long is each session?

Each session runs for around 50 minutes.


Where are you located?

We're located at shop 5 (also called Organica), 1 Brygon Creek Drive, Upper Coomera. We're just off Reserve Road, near Upper Coomera State College and The Wattle Hotel. 


How much does each session cost?

Most often, the cost of a session is $185. Significant rebates are available. More information can be found on our Fees/Referrals page. 


When and how do I pay?

Payment is taken at the end of your session. We accept EFTPOS and credit card payment.


Do I have to pay the full amount up front?

If you are claiming a rebate through Medicare, yes, the full payment for the appointment is charged up front and you are then reimbursed with your Medicare rebate. Your rebate will be back in your account within minutes. It is a Medicare requirement that Medicare support sessions are processed in this manner.
If you are claiming a rebate through your private health insurance, no, the amount covered by your insurer is processed first and then you just pay the remaining out-of-pocket expense.


Will I be charged a cancellation fee if I miss an appointment?

We require a minimum of 24 hours notice for all cancellations. If we do not get 24 hours notice, a $100 fee will be charged. When we don’t get enough notice that you can’t attend, other people on the waiting list miss out on getting an earlier appointment, your psychologist’s time is wasted, and of course, you get no benefit. We call all of our clients the day before their appointment as a reminder of their appointment time and to ensure that they can make it to the appointment.



Rebates, Medicare and Referrals

What is a Mental Health Care Plan and how do I get one?

A Mental Health Care Plan is an assessment completed by your GP or Psychiatrist. To have a care plan written up, just give your GP or Psychiatrist a call to book an appointment. Be sure to advise them that you want a care plan completed because they may need to book a longer appointment.


How many sessions does Medicare support?

Medicare supports up to 10 appointments each calendar year. You cannot save up your appointments and have more in the next year. 


How do I get my rebate?

We process your rebate at the end of your appointment. Our HICAPS machine processes Medicare rebates and is compatible with most major health funds. 


Do I need a referral to make an appointment?

No, you do not need a referral and you are able to attend as a private paying client. However, most people do get a referral before commencing in psychotherapy in order to receive a rebate for their appointments, which covers the majority of the costs. 


Will my sessions be bulk-billed?

We offer a limited number of bulk-billed appointments. Bulk billing is only offered to those with a health care card or those on Centrelink payments as their sole form of income, which needs to be verified. Most people pay an out-of-pocket fee of $58.50 for each session. We offer competitive prices for a high-quality service.


Can I claim both Medicare and Private Health?

Previously, this could not be done. However, in more recent times, some clients have informed us that they are now able to claim their Medicare rebate and to then lodge their out-of-pocket cost with their private health fund for a further rebate. Speak with your private health fund to see if you are eligible. 




What happens at the first session?

At your first appointment, your psychologist will talk to you about the areas of your life that you want to improve, let you know about the process of psychotherapy, talk to you about some administrative matters related to your appointments and have you complete some forms and a questionnaire. You do not need to worry about saying the right thing or to be concerned about knowing what to say. Your psychologist has lots of experience with this process and is there to direct the appointment in the most helpful direction.


Can I ask questions? 

You are free to ask your psychologist as many questions about your sessions, psychology, psychotherapy approaches, etc., as you wish. We want you to be as informed about the process of psychotherapy as you would like to be. 


What is Confidentiality and what are its limits?

Your appointments are private and confidential. Engaging in psychotherapy offers you an opportunity talk openly about the most difficult parts of your life, with the knowledge that your information will be kept safe. There are, however, some exceptions where your information may be released. These exceptions include;


  • If your psychologist is worried that you or another person are facing imminent and severe danger, the release of information may be required to keep everyone safe.
  • If your psychologist is subpoenaed through legal proceedings, they are required to release your information. This occurs only rarely and you will be informed if there are any requests for your information. 
  • Your psychologist is required to report back to your referring medical practitioner regarding your primary presenting concerns, treatment provided, progress made, etc. This is to ensure that all of your treatment professionals are working in the best manner to support you.

Should I be nervous? 

The majority of people do experience some anxiety before attending their first appointment. This is completely normal. After meeting your psychologist, seeing how ‘normal’ the process of psychotherapy is, most people come to enjoy and look forward to having their appointment and their anxiety dissipates. Your psychologist understands that people feel anxious when starting the therapy process and will takes steps to make you as comfortable as possible. 


What is the difference between a psychologist and psychiatrist?

Psychologists have specialized training in human emotions, cognition and behaviour and are experts in the diagnosis and treatment of many common disorders. Psychologists use ‘talking therapies’ to help clients reach their goals. Psychiatrists have undergone a medical degree and are also experts in human emotions, cognition and behaviour. The major difference, is that typically psychiatrists will offer medication as their treatment of choice in the management of psychological problems.


What if I’m finding therapy to be really painful or difficult?

Strong emotions are often experienced in the therapy room. This is normal, often forms part of a healing process and once difficult material has been addressed, often leads to reduced distress in the future. You psychologist is used to seeing strong emotions and will support you through this process.


If you feel that things are moving too fast or that you are feeling overwhelmed, be sure to let your psychologist know so that the pace of your sessions can be changed to make you as comfortable as possible. You are always in control of your sessions and can speak with your psychologist about any difficult matters that arise.


How can I make the best use of therapy?

For psychotherapy to best work for you, making it a priority in your life and investing your time and thought into your sessions is vital. This will maximise the gains you make in therapy. This might include setting aside regular time to reflect on how your therapy is progressing, setting homework tasks with your psychologist, taking notes on key insights that you make during therapy and to enter each session with goals and ideas on what is a priority for you to address. Another prerequisite for good therapy is speaking openly in your appointments, without feeling the need to censor or minimise your true feelings. Although this can be difficult initially, the more open and honest you can be, the easier it is for you and your psychologist to identify what is at the core of your presenting concerns and to then make positive change in your life.